Update: Red Hook Container Terminal ( RHCT) / Port of New York
Dear Customers and Partners,
The Port Authority of New York and New Jersey remains under a lot of pressure in post Hurricane Sandy aftermath. Although many terminal facilities have resumed their operations and have been accepting and working marine vessels, their entire infrastructure still remains stranded and under constrain.
These challenges have impacted ARRC and the Line’s customers. As a part of the service to and from New York, ARRC offers customers free of charge barge service between Red Hook Container Terminal facility in Brooklyn, NY to Red Hook Container Terminal facility in Newark, NJ. Unfortunately, this barge service has been suspended since the Hurricane and has not resumed its operation yet. ARRC was anticipating on hearing positive outlook on the barge schedule during this week, but unfortunately the terminal operators have just advised that the service will be suspended until next week.
ARRC understands the seriousness of the situation and the level of inconvenience to all the customers. In an effort to compensate for such delays ARRC will waive any demurrage charges on all containers that were delivered on m/v Baltic Mercur R238 to New York. The Line has also obtained a confirmation from the terminal operator that any storage charges incurred at RHCT terminal due to delays will be waived.
Please allow some time for these changes to be reflected in RHCT’s software system.
The phone lines at ARRC NJ office remain down. Please feel free to contact the customer service representatives via e-mail or on their cell phones.
Thank you for your understanding and continued support.
Atlantic Ro-Ro Carriers, Inc.